{"id":13,"date":"2025-09-10T05:04:39","date_gmt":"2025-09-10T05:04:39","guid":{"rendered":"https:\/\/sanjivaneehealthcare.in\/?page_id=13"},"modified":"2025-09-10T05:06:00","modified_gmt":"2025-09-10T05:06:00","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/sanjivaneehealthcare.in\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-5de96c3 e-flex e-con-boxed e-con e-parent\" data-id=\"5de96c3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7d05d6 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"b7d05d6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p data-start=\"224\" data-end=\"449\">At <strong data-start=\"227\" data-end=\"252\">Sanjivanee Healthcare<\/strong>, we aim to provide our customers with the best quality products and services. However, if you are not satisfied with your purchase, our Refund &amp; Returns Policy ensures a smooth and fair process.<\/p>\n<h3 class=\"wp-block-heading\" data-start=\"451\" data-end=\"487\"><strong data-start=\"455\" data-end=\"485\">1. Eligibility for Returns<\/strong><\/h3>\n<ul data-start=\"488\" data-end=\"868\">\n<li data-start=\"488\" data-end=\"547\">\n<p data-start=\"490\" data-end=\"547\">Products can be returned <strong data-start=\"515\" data-end=\"532\">within 7 days<\/strong> of delivery.<\/p>\n<\/li>\n<li data-start=\"548\" data-end=\"621\">\n<p data-start=\"550\" data-end=\"621\">The item must be <strong data-start=\"567\" data-end=\"618\">unused, unopened, and in its original packaging<\/strong>.<\/p>\n<\/li>\n<li data-start=\"622\" data-end=\"711\">\n<p data-start=\"624\" data-end=\"711\">Returns will not be accepted if the product has been used, damaged, or tampered with.<\/p>\n<\/li>\n<li data-start=\"712\" data-end=\"868\">\n<p data-start=\"714\" data-end=\"868\">Certain items such as <strong data-start=\"736\" data-end=\"800\">personal care products, diagnostic kits, or perishable goods<\/strong> may not be eligible for return due to hygiene and safety reasons.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"870\" data-end=\"897\"><strong data-start=\"874\" data-end=\"895\">2. Return Process<\/strong><\/h3>\n<ul data-start=\"898\" data-end=\"1273\">\n<li data-start=\"898\" data-end=\"1042\">\n<p data-start=\"900\" data-end=\"1042\">To initiate a return, please contact our support team at <strong data-start=\"957\" data-end=\"993\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"959\" data-end=\"991\">support@sanjivaneehealthcare.com<\/a><\/strong> with your order details and reason for return.<\/p>\n<\/li>\n<li data-start=\"1043\" data-end=\"1149\">\n<p data-start=\"1045\" data-end=\"1149\">Our team will review your request and arrange a return pickup or guide you through the return process.<\/p>\n<\/li>\n<li data-start=\"1150\" data-end=\"1273\">\n<p data-start=\"1152\" data-end=\"1273\">Once the returned product is received and inspected, we will notify you about the approval or rejection of your return.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1275\" data-end=\"1295\"><strong data-start=\"1279\" data-end=\"1293\">3. Refunds<\/strong><\/h3>\n<ul data-start=\"1296\" data-end=\"1691\">\n<li data-start=\"1296\" data-end=\"1397\">\n<p data-start=\"1298\" data-end=\"1397\">Approved refunds will be processed within <strong data-start=\"1340\" data-end=\"1362\">7\u201310 business days<\/strong> to your original payment method.<\/p>\n<\/li>\n<li data-start=\"1398\" data-end=\"1523\">\n<p data-start=\"1400\" data-end=\"1523\">Shipping and handling charges are <strong data-start=\"1434\" data-end=\"1452\">non-refundable<\/strong> unless the product was received in a damaged or defective condition.<\/p>\n<\/li>\n<li data-start=\"1524\" data-end=\"1691\">\n<p data-start=\"1526\" data-end=\"1691\">In case of <strong data-start=\"1537\" data-end=\"1555\">prepaid orders<\/strong>, the refund will be credited back to your bank account\/credit card\/wallet. For <strong data-start=\"1635\" data-end=\"1649\">COD orders<\/strong>, refund will be made via bank transfer.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1693\" data-end=\"1721\"><strong data-start=\"1697\" data-end=\"1719\">4. Exchange Policy<\/strong><\/h3>\n<ul data-start=\"1722\" data-end=\"1879\">\n<li data-start=\"1722\" data-end=\"1806\">\n<p data-start=\"1724\" data-end=\"1806\">Products can only be exchanged if they are defective or damaged during delivery.<\/p>\n<\/li>\n<li data-start=\"1807\" data-end=\"1879\">\n<p data-start=\"1809\" data-end=\"1879\">Replacement will be of the same item, subject to stock availability.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1881\" data-end=\"1927\"><strong data-start=\"1885\" data-end=\"1925\">5. Damaged or Wrong Product Delivery<\/strong><\/h3>\n<ul data-start=\"1928\" data-end=\"2144\">\n<li data-start=\"1928\" data-end=\"2073\">\n<p data-start=\"1930\" data-end=\"2073\">If you receive a damaged, defective, or incorrect product, please inform us within <strong data-start=\"2013\" data-end=\"2025\">48 hours<\/strong> of delivery along with proof (images\/videos).<\/p>\n<\/li>\n<li data-start=\"2074\" data-end=\"2144\">\n<p data-start=\"2076\" data-end=\"2144\">We will arrange for a replacement or full refund at no extra cost.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2362\" data-end=\"2385\"><strong data-start=\"2366\" data-end=\"2383\">6. Contact Us<\/strong><\/h3>\n<p data-start=\"2386\" data-end=\"2490\">If you have any questions about this Privacy Policy or how your data is handled, please contact us at:<\/p>\n<p data-start=\"2492\" data-end=\"2577\">\ud83d\udce7 <strong data-start=\"2495\" data-end=\"2505\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2506\" data-end=\"2538\">support@sanjivaneehealthcare.in<\/a><br data-start=\"2538\" data-end=\"2541\" \/>\ud83d\udcde <strong data-start=\"2544\" data-end=\"2554\">Phone:<\/strong> +91 97633 61155<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Sanjivanee Healthcare, we aim to provide our customers with the best quality products and services. However, if you are<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sanjivaneehealthcare.in\/index.php\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sanjivaneehealthcare.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sanjivaneehealthcare.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sanjivaneehealthcare.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sanjivaneehealthcare.in\/index.php\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":4,"href":"https:\/\/sanjivaneehealthcare.in\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":10861,"href":"https:\/\/sanjivaneehealthcare.in\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions\/10861"}],"wp:attachment":[{"href":"https:\/\/sanjivaneehealthcare.in\/index.php\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}