Frequently asked questions

What is Sanjivanee Healthcare?

Sanjivanee Healthcare is an online platform offering a wide range of healthcare and medical products including diagnostic devices, wellness essentials, and medical equipment – all at affordable prices.

Are the products genuine and safe to use?

Yes, all our products are sourced from certified and reputed manufacturers. We ensure every item goes through strict quality checks before being delivered.

How can I place an order?

You can easily place an order through our website by:

  • Selecting your desired product

  • Adding it to the cart

  • Proceeding to checkout

  • Completing the payment or choosing Cash on Delivery (if available)

What payment methods do you accept?

We accept debit/credit cards, net banking, UPI, wallets, and Cash on Delivery (COD) at select locations.

What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no extra cost.

Can I return or exchange a product?

Yes, you can return products within 7 days of delivery if they are unused, unopened, and in their original packaging. Some items (like personal care or diagnostic kits) may not be eligible for return due to hygiene reasons. Please refer to our Refund & Returns Policy for details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. For orders below that, standard shipping charges will apply.

How long will it take to receive my order?

Orders are usually delivered within 3–7 business days, depending on your location. Tracking details will be shared once your order is dispatched.